Scams and Fraud Warning
As such traders can travel from area to area, the following may apply wherever you live.
Source: Cornwall Council- Update 16.06.2022
At this time of year, Trading Standards see a rise in cold callers, offering a range of home
improvements; from tree and hedge cutting services to fascia and guttering work. Much of
this work is over-priced or poor quality. ln some cases, the 'trader' causes more damage
than they fix. Here are specific scams relating to park homes:
Chassis and Jack Stand Scams:
Callers will offer a free inspection of the underside of the park home. They will claim that
the chassis is rusted to a dangerous extent and needs to be painted. They may also claim
that jack stands which support the home are no longer safe and need replacing. You may
be shown photos which the trader claims to show the problem. ln many cases, this work is
unnecessary, and in some cases the trader will only replace a few of the stands or paint a
small section, to make it appear as though they have done the whole job.
Underfloor lnsulation Scams:
lf you are cold called by someone claiming that they will fit insulation to the underside of
the home, be wary. We have seen scams where the trader staples a small amount of foil
insulation to the area around the inspection hatch, whilst charging hundreds of pounds for
the entire job. Just as with the chassis painting scam, because the inspection hatch is at
low level, it can be difficult for the resident to properly inspect what has been done.
Never agree to any work at the doorstep. Take time to think about what is being
offered. lf possible, seek other quotes or try to get a second opinion.
When agreeing a contract at home, you should be given a 14 day'cooling off period' in writing, allowing you time to consider and change your mind. Always be wary of someone who claims that they are able to start work immediately or tries to get you to sign a 'waiver' to allow them to get started.
lf you do agree to work, do not pay a large deposit up front, even if the trader claims it is for materials. Most genuine traders will have business accounts with local suppliers meaning that they don't have to pay for the materials immediately.
lf you are not happy with any work done, do not pay the full balance until you have taken further advice. Contact Citizens Advice Consumer Helpline on 0808 223 1133.
lf you are looking for a genuine trader then the Buy with Confidence scheme may have a business that you can trust. All the businesses within the scheme have been checked and vetted by Trading Standards Officers to ensure they are trustworthy. Visit www.buywithconfidence.gov.uk.